FAQ’s

Please see below that main questions we are always asked. If you can't find what you're looking for, please don't hesitate to contact us!

 

I have my own item of clothing - can you add a design to it?

Yes of course! Prices start from $12 so get in contact with us to get an quote

When can I expect my delivery?

Within Australia, our turnaround time is 2 weeks from order to delivery. If an item is on backorder you will be contacted within 24hrs if the time frame will go outside of this.

Please note that orders may be slightly delayed around public holidays, and while we will do our best to ensure we keep to the 2 week timeline we recommend you contact us if you need an order by a specific date so as not to disappoint.

I need the order urgently, can you help?

Yes of course! Please contact us to make sure everything is in stock and we can do a rush order for you.

Shipping

We use tracking on all orders and you will be notified once item has been sent. Express Post is available at an additional charge

Shipping outside of Australia will attract higher fees and you can expect delivery to be be 2-3 weeks after order date

Custom Orders

When we are contacted for a custom order, we take a non-refundable deposit before we begin any work. This is to cover our time and any materials that may need to be purchased to fulfill your order. If you decide to cancel and the order has not been customized as yet, your deposit may be able to be used as a future credit.

Refunds

Refunds are not available for custom orders unless the item has been proved to be faulty or broken. If this is the case, please contact us to discuss a replacement.

We do not refund for change of mind, however we may be able to do an exchange if the item has not been worn or customised.

Please ensure you check out our size chart before you make your purchase to avoid incorrect sizing!

Afterpay FAQ 

What is Afterpay?

Afterpay allows you to purchase from HelenMade Creations online store and pay later in 4 easy interest-free instalments.

How does Afterpay work?

To pay with Afterpay:

  • Add your items to the cart

  • Select Afterpay as the payment option at the checkout

  • Signup or use your existing Afterpay account

  • Once approved, HelenMade Creation will despatch your order

Is there any interest on the amount paid?

No, there is no interest payable by you

Is there an order limit?

Yes, the minimum purchase amount using Afterpay on HelenMade Creations is AU$60.00.

What are other terms and conditions I need to be aware of?

Full terms & conditions are available at http://www.afterpay.com/terms

How often is repayment?

Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks. 

How do I sign up for Afterpay?

Select Afterpay as a payment method (or visit the website).

You can register as you complete your purchase.

How do returns work with Afterpay?

Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

Does Afterpay charge interest?

There is no interest payable by you if you place an order using Afterpay.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy